New free iPhone mobile service management app

Businesses now have a free iPhone and iPad app to provide support and services to their customers.

Open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions provider OTRS has released the free app, now available through the iTunes app store.

The app is designed for mobile service management, empowering mobile workers to input service ticket information on the go.

“The new app changes the way businesses deliver support and services to their customers by providing 24×7 mobile access, without the need for a desktop or laptop,” said Paul Salazar, general manager of OTRS North America.

OTRS is a service management platform for Help Desk and IT Service Management (ITSM). It is distributed free of charge under an open source licence, and is used by support organisations, customer service teams and IT departments worldwide.

Key customers include industry leaders such as NASA, Siemens, Nokia and Toshiba and the company says more than 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs.

“Highly responsive customer service is pivotal in retaining customers and growing a business, so the efficiency with which help is delivered becomes a key competitive differentiator,” said Salazar.

“We are excited to offer our new iPhone app that enables the management of customer service information 24×7, from anywhere in the world.”

“We are equally proud to enable users to download the application free of charge, to connect to our open source software. At OTRS, we believe in freedom of choice, freedom from vendor lock-in, and the freedom of open source.”